Terms & Conditions

All bookings are provisional until you receive the confirmation email.

We can not confirm a booking until we have received a 25% deposit from you, (or the full amount if the booking is within 6 weeks of arrival). If for any reason we cannot accept your reservation (at our discretion), the full deposit will be refunded to you.

Balance of Payment
This is required 6 weeks prior to arrival along with the damages deposit. If your balance is not paid after reminders are sent we will regard it as a cancellation and your booking will be cancelled, forfeiting the deposit.

Accidents happen, but we would appreciate it if you could advise us of any breakages upon departure so that we can get things quickly sorted for the next guests.

We only have space for 2 occupants, (and a well behaved dog!).

Equipment Breakdown
In the event of any equipment breaking down we will aim to get this rectified as quickly as possible.

Please ensure you have read the full terms and conditions regarding bringing your dog to the Retreat Barn.

A cancellation must be given in writing and will result in the loss of the deposit. We will make every attempt to re let the accommodation but if the date is not re-booked, liability for the cost of the holiday will be yours. We advise that you take out some form of holiday Insurance, as you would if you were travelling abroad to cover your costs in the event of an unforeseen cancellation.

Fire And Security
Ensuring that you are safe and secure during your stay with us is our absolute priority. The Barn is fitted with smoke and fire detectors. We do have security cameras on the drive way which are solely used for security purposes.

Access Statement
We welcome guests with disabilities – we hope that the following will help you when planning a visit.

External Area
The car park area and driveway are covered with rough gravel.

The Property
The Retreat Barn is all on one level with stone floors throughout and there is a small step into the property and out onto your private deck area. There is a small step into the shower. All the door openings comply with UK building regulations.

Please do not hesitate to contact us if you have any other questions regarding staying with us.

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Ambleside, Castlemorton, Malvern, WR13 6DA