Terms & Conditions

Terms and Conditions


For any workshops, retreats or courses, payment to be taken prior to the course commencing.
Intro and Private Sessions, payment will be invoiced after the session.


Notice of 24 hours must be given if cancelling a Private Pilates session.
Full payment will be required if notice is given later than this.

Course / workshop fees cannot be reduced or refunded if you miss or cannot make any classes but you are welcome to join another class, availability permitting, to make up your total for the course.

In the event that we cancel a class or private lesson that you have booked, for reasons outside of our control we will contact you to let you know. At the time of cancellation we will offer you the choice between receiving a full refund or being transferred to a class at an alternative date and time.

Health and Safety

Please do NOT attend class if you are feeling unwell in any way. Some of the other clients may be receiving Cancer treatment / or in a vulnerable group so it is important we protect them.

Please make a note of emergency the exits when you enter the Retreat Barn. All shoes, bags and coats should be left in the reception area. You can bring your own water bottles or use the glasses provided by the sink.

All equipment will be wiped down with an antibacterial spray in between each client. Mats can be provided or you are welcome to bring your own for the mat classes.
Pilates is a very gentle and safe form of exercise and is used frequently to treat mobility problems and injury. I will always aim to bear each client’s personal needs in mind when planning classes but it is the responsibility of the client to inform me at the start of class if they have any specific problems on the day. Equally the client must be responsible for their own body and if they feel joint pain or back/neck pain during any of the exercises please let me know immediately.

All clients must complete a health questionnaire before starting classes.
Please avoid clothing with zips on the back as these can damage the reformers.

The www.RetreatToTheHills.co.uk website is operated by Retreat to the Hills.

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Retreat Pilates, Castlemorton, Malvern, WR13 6DA